Make sure your doors are locked - bailiffs are allowed to come in through unlocked doors. You shouldn't let a bailiff into your home - it’s always best to try to sort out your debt by keeping them outside and speaking through the door or over the phone. To give urgent transport to someone who’s illīailiffs (also called ‘enforcement agents’) visiting your home can be a stressful experience but you have rights and you shouldn’t be bullied.īailiffs are only allowed to try to come into your home between 6am and 9pm. If the bailiffs try to take your vehicle, they’ll be less likely to take it if you tell them you need it:įor work and you’re a critical worker - for example, if you work in health and social care This means you’ll pay the debt back over a longer period of time. If you already have a payment agreement, you can ask the bailiffs to let you pay less back each month. They should consider your situation and help you make a payment arrangement you can afford. If the bailiffs are collecting any of these debts, you should tell them if you have less income because of coronavirus. Your local council - for example council tax or a parking fine The bailiffs should follow some extra rules if they’re collecting debt for: Check if the bailiffs have to follow extra rules If bailiffs visited you when they shouldn’t have or didn’t follow the rules, you can complain about bailiffs. You might be asked for proof - show the bailiff your email, phone message or letter from the NHS if you have one. They shouldn’t try to get you to agree to any payments in this situation. If your answer is yes, the bailiffs should stop their visit and leave. The bailiffs should ask you if anyone in your household is symptomatic, self-isolating or shielding. You can check if you’re classed as vulnerable if you’re not sure. The bailiffs should send you a letter before they visit, to check if you’re more vulnerable because of coronavirus. If you’re vulnerable or self-isolating, they shouldn’t come to your home or try to make a payment arrangement with you.
Coronavirus - if bailiffs come to your home